Ordering

Placing an order:

Orders may be placed online or by email. The following must be included with each order:

  • Name of the product and catalog number
  • Quantity and size of items
  • Billing and Shipping addresses
  • Purchase order number or credit card information (We accept VISA, Mastercard, or American Express.)
  • Name and phone number of person placing the order
  • Name and phone number of accounts payable person
  • Email address of end user

A confirmation request for an order should be boldly marked "Confirming Order. Do Not Duplicate". Duplicate shipments due to incorrectly marked confirming orders cannot be returned for credit.

Cygnus Technologies, LLC. provides only the highest quality products that are rigorously tested in the intended applications. Our knowledgeable technical staff is ready to assist in the successful use of our products. Please contact Technical Support by email on our contact us page or by phone (910-454-9442 ext. 123) so that we can help you select the most appropriate product or troubleshoot their use.
If you experience a problem that appears to be related to product performance and the product is within the expiration date, please contact Technical Services for assistance.

Returns:

Returns will not be accepted without prior authorization and return request must be filed within 5 days from receipt of shipment. Returns due to customer ordering error are not accepted.

Payment/Shipping Terms:

Our payment terms are prepaid or net 30 days. Shipping/handling charges will be prepaid and added to the invoice. Accepted INCO terms are Carriage Paid To (CPT) or Ex Works (EXW) only. Orders are shipped through our approved carrier FedEx only. US Domestic orders are shipped FedEx standard overnight. International orders are shipped FedEx priority international. The buyer is responsible for all duties and taxes.

Please click here for our complete terms and conditions.

Note

Although provided in highly purified form, our products are not intended for clinical diagnosis or drug use, nor have they been packaged under sterile conditions. All products listed unless otherwise indicated are for research purposes only. The listing of any product does not imply the absence of a patent covering its use, does not constitute license under any existing or pending patent, nor is it intended or implied as a recommendation for the use of such products in infringement of any patent. The responsibility for determining the existence of such patents rests solely on the user.